Departmental Results Framework indicators 2019-2020 Edition – Indicator 8: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format)

To support the Minister’s mandate commitment to deliver correspondence that is straightforward and easy to read, the External Administrative Correspondence (EAC) project aims to redesign 95% of CRA correspondence by May 2019.

Data and Resources

Additional Info

Field	Value
Last Updated	April 17, 2026, 21:34 (UTC)
Created	April 17, 2026, 21:34 (UTC)
contact_person	{}
criticality_level	[]
data_dictionary	[]
geographic_scope	[]
open_canada_collection	primary
open_canada_date_published	2020-11-23 00:00:00
open_canada_keywords	{"fr": ["correspondance", "correspondance administrative externe (CAE)", "correspondance retravaillée"], "en": ["Correspondence", "External Administration Correspondence (EAC)", "Correspondence redesigned"]}
open_canada_subject	["economics_and_industry"]
sensitivity_level	unrestricted
title_fr	Indicateurs du Cadre ministériel des résultats – Édition 2019-2020 – Indicateur 8 : Pourcentage du volume total de la correspondance améliorée (c.-à-d. amélioration à la structure, à la conception, à la langue et au format)
update_frequency	P3M