Departmental Results Framework Indicators 2022-2023 Edition -Indicator 9: Percentage of respondents satisfied with overall benefits experience

Through a telephone and online survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in their overall benefits service experience.

Data and Resources

Additional Info

Field Value
Last Updated April 17, 2026, 19:51 (UTC)
Created April 17, 2026, 19:51 (UTC)
contact_person {}
criticality_level []
data_dictionary []
geographic_scope []
open_canada_collection primary
open_canada_date_published 2024-01-22 00:00:00
open_canada_keywords {"fr": ["sondage téléphonique", "sondage en ligne", "bénéficiaire de prestations", "satisfaction de la clientèle", "expérience de service", "ACE"], "en": ["telephone survey", "online survey", "benefit recipient", "client satisfaction", "service experience", "CCB"]}
open_canada_subject ["economics_and_industry"]
sensitivity_level unrestricted
title_fr Indicateurs du Cadre ministériel des résultats – Édition 2022-2023 – Indicateur no 9 : pourcentage de répondants satisfaits de leur expérience liée aux prestations
update_frequency P1Y