Veterans Affairs Canada Audit of the Veterans Independence Program Annual Follow-up - October 2015

The purpose of the Veterans Independence Program (VIP) is to assist recipients in maintaining their independence through the provision of home and community care. As per the VIP Terms and Conditions, Veterans and other recipients in receipt of funding for VIP services must be contacted at least once annually to confirm the benefits are meeting the recipient’s needs. In January 2013, Canada Post, Public Works and Government Services Canada (PWGSC) and a third-party contractor became part of the Annual Follow-up and Survivor Renewal process.

The objective of the audit was to assess the management control framework, the compliance with applicable policies and processes, and determine performance against the Annual Follow Up and Survivor Renewal service standard. The scope of this audit included all VIP Veterans and survivors due for follow-up or renewal between May 1, 2014 and September 30, 2014.