Veterans Affairs Canada Audit of Quebec District Office - October 2010

As part of the ongoing monitoring and evaluation of service delivery, a cyclical audit was conducted to review the activities of the Quebec District Office (DO), the management control framework and the information used for decision making purposes. The Quebec DO was selected based on criteria set by senior management.

The objectives of the 2009-2010 audit are:

• Examine the application and implementation of new delegated authorities for Area Counsellors (ACs) (Fall 2009);

• Verify the efficiency of the delivery of the rehabilitation program and the integrity of internal controls over its adjudication;

• Verify internal controls over the award and delivery of Veterans Independence Program’s (VIP) home care services to Canadian Forces (CF) Veterans;

• Assess the adequacy of the management control framework for long term care (i.e. oversight, functional direction, reporting and internal controls).

The audit focussed primarily on the implementation of the new delegation of authority at the Quebec DO and on delivery of the Rehabilitation, VIP and Long Term Care (LTC) Programs.