Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”.

  1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services.

  2. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner.

  3. Ease of Access: SSC service information is readily available online or from my SSC Account Team.

  4. Positive Outcome: Overall, I was satisfied with the SSC services I received.

  5. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution.

  6. Engagement Experience: My SSC Account Team manages the relationship effectively.

Données et ressources

Info additionnelle

Champ Valeur
Dernière modification avril 17, 2026, 18:38 (TU)
Créé le avril 17, 2026, 18:38 (TU)
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open_canada_collection primary
open_canada_date_published 2019-05-02 00:00:00
open_canada_keywords {"fr": ["Sondage de satisfaction"], "en": ["Satisfaction survey"]}
open_canada_subject ["economics_and_industry", "government_and_politics", "information_and_communications"]
sensitivity_level unrestricted
title_fr Résultats du sondage mensuel des partenaires sur l'Initiative de rétroaction sur la satisfaction de la clientèle
update_frequency P1M