Departmental Results Framework indicators 2021-2022 Edition – Indicator 10: Percentage of respondents satisfied with overall benefits experience

Through a telephone survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in their overall benefits service experience.

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Champ Valeur
Dernière modification avril 17, 2026, 18:02 (TU)
Créé le avril 17, 2026, 18:02 (TU)
contact_person {}
criticality_level []
data_dictionary []
geographic_scope []
open_canada_collection primary
open_canada_date_published 2023-02-13 00:00:00
open_canada_keywords {"fr": ["sondage téléphonique", "bénéficiaire de prestations", "satisfaction de la clientèle", "expérience de service", "ACE"], "en": ["telephone survey", "benefit recipient", "client satisfaction", "service experience", "CCB"]}
open_canada_subject ["economics_and_industry"]
sensitivity_level unrestricted
title_fr Indicateurs du Cadre ministériel des résultats – Édition 2020-2021 – Indicateur no 10 du Cadre ministériel des résultat :pourcentage de répondants satisfaits de leur expérience liée aux prestations
update_frequency P1Y