Veterans Affairs Canada New Veterans Charter (NVC) Evaluation – Phase III - February 2011

On April 1, 2006, the Canadian Forces Members and Veterans Re-establishment and Compensation Act (the New Veterans Charter) came into force. The New Veterans Charter (NVC) was designed to give Canadian Forces (CF) Veterans and their families access to services and programs that would meet their individual needs. The suite of programs includes: rehabilitation; financial benefits; group health insurance; career transition services; disability award; and support to families.

The evaluation was conducted from April 1, 2009 until October 29, 2010 and consisted of three phases. Phase I focussed on the relevance and rationale of the NVC and its programs. Phase II focussed on outreach, the application process and service delivery framework. Phase III focussed on the success in achieving desired outcomes. The findings from these studies are intended to improve the design and delivery of the NVC programs, and will fulfill a departmental commitment to Treasury Board (TB). Additionally, a separate evaluation comparing the Disability Award (DA) Program to the Disability Pension (DP) Program was conducted concurrently with the NVC evaluation, and was finalized in August 2010.