Importance of reasons for bringing call and help centre services activities to Canada, by industry and enterprise size

Percentage of enterprises for which specific reasons for bringing call and help centre services activities to Canada were not at all important, somewhat important, important or very important, by North American Industry Classification System (NAICS) code and enterprise size, based on a three-year observation period. Reasons for bringing business activities to Canada include cost savings from locating abroad did not materialize (lower operating costs), labour costs abroad have risen (lower labour costs in Canada), better quality of labour or resources in Canada, lower Canadian dollar, consolidating number of suppliers, tax or other financial incentives, concerns about intellectual property, proximity to customers or other logistical issues, and other reasons related to call and help centre services.