Departmental Results Framework Indicators 2024-2025 Edition - Indicator 7: Service Satisfaction Index

The Service Satisfaction Index is calculated from the results of the questions:

The CRA’s service was easy to access + The CRA’s service was timely + The information I was given was accurate + The information I was given was complete + The information I was given was easy to understand + The CRA representative took time to understand my situation + The CRA representative was professional + The CRA representative was courteous

Data and Resources

Additional Info

Field	Value
Last Updated	April 17, 2026, 21:19 (UTC)
Created	April 17, 2026, 21:19 (UTC)
contact_email	SIopendataG@cra-arc.gc.ca
contact_person	{}
criticality_level	[]
data_dictionary	[]
geographic_scope	[]
open_canada_collection	primary
open_canada_date_published	2025-11-18 00:00:00
open_canada_keywords	{"en": ["Service Satisfaction", "Public perceptions", "Public opinion research"], "fr": ["Satisfaction à l’égard du service", "Perceptions du public", "Recherche sur l’opinion publique"]}
open_canada_subject	["economics_and_industry"]
sensitivity_level	unrestricted
title_fr	Indicateurs du Cadre ministériel des résultats – Édition 2024-2025 – Indicateur no 7 : Indice de satisfaction à l’égard du service
update_frequency	P1Y