Departmental Results Framework Indicators 2023-2024 Edition - Indicator 9: Percentage of respondents satisfied with overall benefits experience

Through an online survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in their overall benefits service experience.

Data and Resources

Additional Info

Field Value
Last Updated April 17, 2026, 21:19 (UTC)
Created April 17, 2026, 21:19 (UTC)
contact_person {}
criticality_level []
data_dictionary []
geographic_scope []
open_canada_collection primary
open_canada_date_published 2024-12-17 00:00:00
open_canada_keywords {"en": ["online survey", "benefit recipient", "client satisfaction", "service experience", "CCB"], "fr": ["sondage en ligne", "bénéficiaire de prestations", "satisfaction de la clientèle", "expérience de service", "ACE"]}
open_canada_subject ["economics_and_industry"]
sensitivity_level unrestricted
title_fr Indicateurs du Cadre ministériel des résultats – Édition 2023-2024 – Indicateur no 9 : Pourcentage de répondants satisfaits de leur expérience liée aux prestations
update_frequency P1Y