Based on how the Treasury Board defines service, the CRA has established an inventory of services to Canadians. E-enablement refers to the rate at which those services in the inventory are available online for Canadians to self-serve. This indicator measures progress against the CRA’s digital strategy. This service initiative falls under the ministerial mandate priority and under the broader Government of Canada priority of an open and transparent government. Formula/calculation: Sum of each service e-enablement rate divided by 18 services.
Measurement strategy: The percentage of the service’s activities that are completed online for each service, based on the number of the following applicable interaction points of the service (based on a Treasury Board Secretariat methodology):
• account registration / enrolment
• authentication
• application
• decision
• issuance (final output)
• issue resolution and feedback Services included:
1. Income tax return filing
2. Authorize a representative
3. Goods and services tax (GST)/harmonized sales tax (HST) return filing
4. GST/HST rulings
5. Corporation income tax return filing
6. Excise duty/tax return filing
7. Charity information return filing
8. Partnership information return filing
9. Canada Child Benefit (CCB) payments
10. GST/ HST credit payments
11. Children’s Special Allowances (CSA) payments
12. Working Income Tax Benefit (WITB) advance payments
13. Provincial and territorial tax credit payments
14. Provincial and territorial child benefit program payments
15. Formal review request (Appeals)
16. Trust income tax return filing
17. Business Number (BN) registration
18. Access to information and privacy Note: Income tax rulings is excluded from the results as it is not suitable for e-enablement.