Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”.

  1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services.

  2. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner.

  3. Ease of Access: SSC service information is readily available online or from my SSC Account Team.

  4. Positive Outcome: Overall, I was satisfied with the SSC services I received.

  5. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution.

  6. Engagement Experience: My SSC Account Team manages the relationship effectively.

Data and Resources

Additional Info

Field Value
Last Updated January 20, 2026, 00:32 (UTC)
Created January 16, 2026, 20:37 (UTC)
crisis_categories Pannes électriques
criticality_level Élevé
data_formats CSV
description_fr The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”. 1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services. 1. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner. 2. Ease of Access: SSC service information is readily available online or from my SSC Account Team. 3. Positive Outcome: Overall, I was satisfied with the SSC services I received. 4. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution. 5. Engagement Experience: My SSC Account Team manages the relationship effectively.
fair_openness Level 2 - Machine-readable
geographic_scope Canada
opening_level Donnée ouverte au grand public
sector economics_and_industry
sensitivity_level Faible
source_inventaire Inventaire_F
source_url https://open.canada.ca/data/dataset/460becb4-ef83-4728-bcaa-88f438daa54d/resource/cdfb1696-7e08-42b1-8742-915af79bab5a/download/csfi-data-file-og-jan16-mar19.csv
title_fr Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results
update_frequency Chaque mois