Service delivery performance for the Ontario Public Service

The OPS CSS are service commitments that you can expect when accessing government services by: * telephone * in-person visits * e-mail * regular mail * fax * government websites Where tracking systems were not available, sampling and mystery shopping was used to estimate results. [CSS]: Common Service Standards [OPS]: Ontario Public Service

Data and Resources

Additional Info

Field Value
Last Updated April 17, 2026, 18:47 (UTC)
Created April 17, 2026, 18:47 (UTC)
contact_person {"en": "Treasury Board Secretariat", "fr": "Treasury Board Secretariat"}
criticality_level []
data_dictionary ["economy"]
geographic_scope []
open_canada_collection federated
open_canada_date_published 2020-01-11 00:00:00
open_canada_keywords {"en": ["Government and Finance", "Government"], "fr-t-en": ["Gouvernement et finances", "Gouvernement"]}
open_canada_subject ["government_and_politics"]
sensitivity_level unrestricted
title_fr Performance en matière de prestation des services pour la fonction publique de l’Ontario
update_frequency P1Y