Departmental Results Framework indicators 2020-2021 Edition - Indicator 13: Percentage of respondents satisfied with overall benefits experience

Through a telephone survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in their overall benefits service experience.

Data and Resources

Additional Info

Field	Value
Last Updated	April 17, 2026, 18:32 (UTC)
Created	April 17, 2026, 18:32 (UTC)
contact_person	{}
criticality_level	[]
data_dictionary	[]
geographic_scope	[]
open_canada_collection	primary
open_canada_date_published	2021-11-16 00:00:00
open_canada_keywords	{"fr": ["sondage téléphonique", "bénéficiaire de prestations", "satisfaction de la clientèle", "expérience de service", "ACE"], "en": ["telephone survey", "benefit recipient", "client satisfaction", "service experience", "CCB"]}
open_canada_subject	["economics_and_industry"]
sensitivity_level	unrestricted
title_fr	Indicateurs du Cadre ministériel des résultats – Édition 2020-2021 – Indicateur 13 : Pourcentage de répondants satisfaits de l'ensemble de leur expérience pour les prestations
update_frequency	P1Y