Veterans Affairs Canada New Veterans Charter (NVC) Evaluation - Phase II - August 2010

The New Veterans Charter (NVC) represents the most sweeping change to Veterans’ benefits and services in the past 60 years. The NVC shifts the focus from one of disability to one of wellness and responds to Canada’s commitment to injured Canadian Forces members and Veterans. The suite of services and benefits available under the NVC include a lump-sum disability award, rehabilitation, financial benefits, health benefits, and career transition services.

This is a three-phased comprehensive evaluation being conducted from April 2009 to December 2010. The Phase I report focussed on the relevance and rationale of the NVC and its programs. This Phase II report focuses on outreach, the application process and service delivery framework. The Phase III report will focus on the success in achieving desired outcomes and any unintended impacts. The findings from these reports are intended to improve the design and delivery of the NVC programs and the evaluation will fulfill a departmental commitment. Additionally a separate evaluation comparing the Disability Award program to the Disability Pension program has also been completed.