Veterans Affairs Canada Audit of the FHCPS Service Provider Registration Process - April 2011

Veterans Affairs Canada (VAC) provides a wide range of health care benefits and services to eligible program recipients as specified under the authority of the Veterans Health Care Regulations. These entitlements are made available under the Treatment Benefits Program and Veterans Independence Program (VIP). The objective of these programs is to ensure program recipients are provided, according to their treatment eligibility, with reasonable and timely services that the Department considers to be an appropriate response to their assessed health needs.

This audit was recommended for Deputy Minister approval by VAC’s Departmental Audit Committee on September 17, 2010. The objectives of the Federal Health Claims Processing System (FHCPS) Service Provider Audit were as follows:

1. To assess the adequacy of the service provider registration process;

2. To assess the adequacy of the requirements for service providers;

3. To determine compliance with service provider requirements;

4. To assess the efficiency of the appointment of service providers.