Retail Mobile Sector – CMR (2013-2022)

This publication summarizes the status of the retail mobile sector and provides insight to the level of competition by comparing various metrics of the top 3 mobile service providers, in terms of revenue and subscriber markets share, against the other mobile service providers in Canada.

In 2020, the Commission revamped the data collections for the mobile sector to capture mobile services in three distinct categories: 1. Mobile phone 2. Mobile broadband and 3. Other plans for mobile connected devices. This restructure will help to align reporting changes in the industry, provide a clearer and more accurate representation of the various segments, specifically mobile phone services, within the mobile sector and will assist in the monitoring efforts of new and innovative mobile solutions for industrial applications, M2M, etc., delivered on 5G mobile networks and beyond. As a result of these changes, some previous metrics cannot be reported in 2020. As a result, many of the 2020 metrics will not be comparable to previous years’ data and therefore, growth and cumulative growth rates will not be applicable and will be identified as “NA”. For a description of the three distinct mobile service categories, see the methodology section.

Metrics that were reported prior to 2020 will be left unchanged, but the 2020 metrics are impacted.