Canadian Victims Bill of Rights Complaint Mechanism

The Canadian Victims Bill of Rights (CVBR) came into force on July 23, 2015. The CBVR created statutory rights at the federal level for victims of crime. The legislation establishes statutory rights for victims of information, protection, participation, and to seek restitution. It also requires that a complaint process be established by federal departments, agencies, or bodies for alleged breaches of these rights.

In July, 2015, the Department of Justice's CVBR Complaint Mechanism was established, and its related policy was approved by the Deputy Minister *DM) of Justice Canada. The complaint policy was updated in September 2016. The complaint policies state that, within six months after the end of the fiscal years (i.e. by the end of September each year), a report will be submitted to the DM that will include :

the number of complaints made to the Department; how these complaints were addressed; and the average length of time to address them .

The complaint policy also states that the report will be proactively disclosed on the Department of Justice Canada website.

For the purposes of this report, a "complaint" is any submission which included the official form required by the Department to make a CBVR complaint (i.e. Department of Justice CVBR Complaint Form). An "enquiry" is any correspondence to the Department's CVBR Complaint Mechanism.

Data and Resources

Additional Info

Field	Value
Last Updated	April 17, 2026, 21:51 (UTC)
Created	April 17, 2026, 21:51 (UTC)
contact_email	OG-GO@justice.gc.ca
criticality_level	[]
geographic_scope	[]
open_canada_collection	publication
open_canada_date_published	2017-09-29 00:00:00
open_canada_keywords	{"fr": ["Ministère de la Justice", "Accès à l'information", "Système de justice du Canada", "Publications de Justice Canada", "Charte canadienne des droits des victimes"], "en": ["Department of Justice", "Access to Information", "Canada's System of Justice", "Justice Canada Publications", "Canadian Victims Bill of Rights Complaint Mechanism"]}
open_canada_subject	["persons"]
sensitivity_level	unrestricted
title_fr	Rapport annuel sur les Mécanisme du ministère de la Justice sur les plaintes liées à la Charte canadienne des droits des victimes
update_frequency	P1Y