Customer Satisfaction Feedback Initiative (CSFI)

About the Client Satisfaction Feedback Initiative Measuring customer satisfaction is essential to improving service delivery — a top Shared Services Canada (SSC) priority.

Our Customer Satisfaction Feedback Initiative gauges satisfaction on SSC service delivery. It:

helps identify areas that are performing well supports annual service reviews identifies areas for continuous service improvement.

Data and Resources

Additional Info

Field Value
Last Updated April 17, 2026, 19:29 (UTC)
Created April 17, 2026, 19:29 (UTC)
contact_email david.tang3@ssc-spc.gc.ca
contact_person {}
criticality_level ["aboriginal_peoples", "business", "general_public", "government", "media", "nongovernmental_organizations"]
data_dictionary []
geographic_scope ["0"]
open_canada_collection primary
open_canada_date_modified 2023-08-22 00:00:00
open_canada_date_published 2023-08-22 00:00:00
open_canada_keywords {"fr": ["Initiative de rétroaction sur la satisfaction de la clientèle (IRSC)"], "en": ["Customer Satisfaction Feedback Initiative (CSFI)"]}
open_canada_subject ["government_and_politics"]
sensitivity_level unrestricted
title_fr Initiative de rétroaction sur la satisfaction de la clientèle (IRSC)
update_frequency P3M