Critical Incidents

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical incidents impacting legacy data centre facilities, % of time critical enterprise internet outages are restored within established service level standards and % of critical incidents under SSC control resolved within established service level standards.

Data and Resources

Additional Info

Field	Value
Last Updated	April 17, 2026, 19:09 (UTC)
Created	April 17, 2026, 19:09 (UTC)
contact_person	{}
criticality_level	[]
data_dictionary	[]
geographic_scope	[]
open_canada_collection	primary
open_canada_date_published	2020-03-18 00:00:00
open_canada_keywords	{"fr": ["cadre ministériel des résultats", "indicateurs de résultats ministériels", "centres de données", "courriel et technologie en milieu de travail", "télécommunications", "Gestion des relations avec la clientèle et des services", "Cybersécurité et sécurité de la TI"], "en": ["Departmental Results Framework", "Departmental Results Indicators", "Data Centres", "Email and Workplace Technology", "Telecommunications", "Customer Relationships and Service Management"]}
open_canada_subject	["information_and_communications", "processes"]
sensitivity_level	unrestricted
title_fr	Incidents critiques
update_frequency	P1M