Customer Satisfaction Feedback Initiative - General Satisfaction Questionnaire

Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices.

Data and Resources

Field	Value
Last Updated	April 17, 2026, 18:55 (UTC)
Created	April 17, 2026, 18:55 (UTC)
contact_person	{}
criticality_level	[]
data_dictionary	[]
geographic_scope	[]
open_canada_collection	primary
open_canada_date_published	2020-02-24 00:00:00
open_canada_keywords	{"fr": ["ICSR", "Satisfaction de la clientèle", "rétroaction", "note", "service à la clientèle"], "en": ["CSFI", "Customer Satisfaction", "Feedback", "Rating", "Client Service"]}
open_canada_subject	["information_and_communications"]
sensitivity_level	unrestricted
title_fr	Au sujet des initiatives de rétroaction sur la satisfaction de la clientèle - Questionnaire sur la satisfaction générale
update_frequency	P6M