Departmental Results Framework indicators 2018-2019 Edition - Indicator 14: Percentage of respondents satisfied with benefit application processing time

Through online/telephone survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in the service they received when first applying for Canada Child Benefits (CCB).

Data and Resources

Additional Info

Field	Value
Last Updated	April 17, 2026, 18:37 (UTC)
Created	April 17, 2026, 18:37 (UTC)
contact_person	{}
criticality_level	[]
data_dictionary	[]
geographic_scope	[]
open_canada_collection	primary
open_canada_date_published	2020-02-26 00:00:00
open_canada_keywords	{"fr": ["Demande de prestation", "sondage ACE"], "en": ["Benefit application", "CCB survey"]}
open_canada_subject	["economics_and_industry"]
sensitivity_level	unrestricted
title_fr	Indicateurs du Cadre ministériel des résultats – Edition 2018-2019 – Indicateur 14 : Pourcentage de répondants satisfaits de la durée de traitement d'une demande de prestations
update_frequency	P1Y