GC HR and Pay - Artificial Intelligence (AI) Virtual Assistant

Public Services and Procurement Canada (PSPC) has developed a “Virtual Assistant” pilot using artificial intelligence (AI) to help fix data discrepancies in pay and compensation services for departments and agencies served by the Pay Centre.

The Virtual Assistant is a case advisory tool that uses technology to improve data management processes and prioritize finding, sorting, and correcting data, all while keeping a human in the loop. The goal of the Virtual Assistant is to quickly sort and connect large amounts of information to help compensation agents by providing natural language conversations with document references and conduct calculations, making case processing faster and easier.

Data and Resources

Additional Info

Field	Value
Last Updated	April 17, 2026, 18:28 (UTC)
Created	April 17, 2026, 18:28 (UTC)
criticality_level	["general_public", "government", "media"]
geographic_scope	[]
open_canada_collection	publication
open_canada_date_published	2024-10-02 00:00:00
open_canada_keywords	{"en": ["Human Resources", "HR", "pay", "GC HR and Pay", "Phoenix", "pay centre", "artificial intelligence", "generative", "virtual assistant", "backlog", "transparency by design"], "fr": ["ressources humaines", "RH", "paye", "RH et paye du GC", "Phénix", "Centre des services de paye", "intelligence artificielle", "génération", "assistant virtuel", "arriéré de travail", "transparence intégrée"]}
open_canada_subject	["government_and_politics"]
sensitivity_level	unrestricted
title_fr	RH et paye du GC - Assistant virtuel d’intelligence artificielle (IA)
update_frequency	P3M