ServiceOntario wait times and call volumes (contact centres)

This dataset contains quarterly reports of monthly call volumes and average wait times for public ServiceOntario phone lines. The data is organized by line of business.

Data and Resources

Additional Info

Field Value
Last Updated April 17, 2026, 17:44 (UTC)
Created April 17, 2026, 17:44 (UTC)
contact_person {"en": "Government and Consumer Services", "fr": "Government and Consumer Services"}
criticality_level []
data_dictionary ["economy"]
geographic_scope []
open_canada_collection federated
open_canada_date_published 2020-01-11 00:00:00
open_canada_keywords {"en": ["Government and Finance", "Business and economy"], "fr-t-en": ["Gouvernement et finances", "Affaires et économie"]}
open_canada_subject ["government_and_politics"]
sensitivity_level unrestricted
title_fr Temps d’attente et volume d’appels à ServiceOntario (infoCentres)
update_frequency P3M