2025—Report of the Auditor General of Canada—Canada Revenue Agency Contact Centres

This audit focuses on whether the Canada Revenue Agency’s contact centres provided callers with accurate information in a timely manner regarding individual taxes, benefits, and business taxes.

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Champ Valeur
Dernière modification avril 17, 2026, 21:58 (TU)
Créé le avril 17, 2026, 21:58 (TU)
contact_email open-ouvert@tbs-sct.gc.ca
criticality_level []
geographic_scope []
open_canada_collection publication
open_canada_date_published 2025-10-21 00:00:00
open_canada_keywords {"en": ["Audit", "Reports", "Federal Taxes", "Customer services", "Client Satisfaction", "Information requests", "Telephones", "Quality Control", "Assessment", "Contracting"], "fr": ["Vérification", "Rapport", "Impôt fédéral", "Service à la clientèle", "Satisfaction du client", "Demande d'information", "Téléphone", "Contrôle de la qualité", "Évaluation", "Passation des marchés"]}
open_canada_subject ["government_and_politics", "persons", "processes"]
sensitivity_level unrestricted
title_fr 2025 — Rapport de la vérificatrice générale du Canada — Les centres de communication de l’Agence du revenu du Canada
update_frequency not_planned