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Network Modernization Way Forward
This document presents way-forward strategies for Network Modernization within the Government of Canada. Shared Services Canada looks at how it can improve its Enterprise... -
Ministerial Briefing Materials for the Honourable Joyce Murray, Minister of...
Shared Services Canada's fall 2019 transition material for the new Minister of Digital Government. -
Standing Committee on Government Operations and Estimates, Study of...
Opening Statement Letter to the Clerk - Standing Committee on Government Operations and Estimates Network Sourcing Decision Matrix – Redacted List of Redactions to the Gartner... -
Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results
The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness,... -
Network and Security Strategy
SSC is refreshing its Network and Security Strategy to align with current best practices, and to be adaptable to future requirements for its network and security services.These... -
Audit of the Management of Customer Revenue Agreements
This audit examined the effectiveness of the processes for the establishment, management, and renewal of customer revenue agreements. The audit was approved by the President... -
Shared Services Canada Services and Information
Information about our services including: Cyber and IT security, Data Centre, Cloud services, Accessibility, Accommodation and Adaptive Computer Technology (AAACT), Workplace... -
Improving Service to our Customers — Delegation of Shared Services Canada...
This fact sheet provides an overview of changes made to the Shared Services Canada (SSC) Act concerning the delegation of SSC procurement authorities. -
Audit of Demand and Relationship Management
The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage... -
Audit of the Shared Services Canada’s Project Management and Delivery Operating Guide
The objectives of this audit are to provide assurance that the Project Management and Delivery Operating Guide is aligned with the Project Governance Framework; that the guide... -
Percentage of Software Requests Fulfilled Within Established Service Level Standards
Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC... -
Standard for Ethical Behaviour in Workplace Solicitations, the Acceptance of...
The practice of soliciting, giving, and receiving donations, prizes, contributions, gifts, hospitality, and/or other benefits dates back centuries and is deeply rooted in human... -
Percentage of Time the New Consolidated Data Centre Facilities are Available
Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre... -
Shared Services Canada (SSC) Annual Reports to Parliament on the...
The Access to Information Act came into effect on July 1, 1983, giving the public a right of access to information contained in government records, subject to certain specific... -
Briefing Binder: House of Commons Standing Committee on Public Accounts...
Opening Statement Delivering Digital Together OAG Audit of Modernization of Information Technology Systems – SSC Management Action Plan Auditor General’s Report on Modernizing... -
Performance Management results for the Office of Audit and Evaluation
The Policy on Internal Audit and its associated Directive on Internal Audit came into force on April 1, 2017. The Directive on Internal Audit stipulates, “Departments must meet... -
Shared Services Canada Privacy Impact Assessment Summaries
The summaries for completed Privacy Impact Assessments (PIA) conducted by Shared Services Canada. Privacy Impact Assessments (PIA) are used to identify the potential privacy... -
Shared Services Canada Ministerial Transition 2021
Book One Shared Services Canada 101 Purpose Shared Services Canada at a Glance Shared Services Canada by the Numbers Digital Landscape Applications and Technology Layer -... -
Audit of Shared Services Canada’s Information Technology Asset Management
The objective of the audit was to provide assurance on the adequacy of information technology (IT) asset management at Shared Services Canada (SSC) and to ensure compliance with... -
Percentage of time IT security services are available
This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and...