-
Cost of procurement per each $100 of contracts awarded
Measures operation efficiency by comparing annual procurement costs as a proportion of the three-year annual average of the total value of contracts entered into by the... -
Fleet Data
The Fleet dataset tracks Shared Service Canada’s vehicle inventory. It collects data like Make, Model, Year, Maintenance, Mileage and Purchase cost. *--No information on file... -
Email Services Metrics
This dataset focuses on the e-mail services provided by Shared Service Canada to our partner departments. It does not include the legacy e-mail service metrics. This dataset... -
Fixed Telephony
The Fixed Line (Landline) Phones service offering supplies and installs telephone systems, services and devices, including:Voice over IP (VoIP), Centrex, PBX and Key systems.... -
External Credential Management Service Availability
External Credential Management is a cyber authentication service provided by the Government of Canada to allow the public and businesses to securely conduct online business with... -
Legacy Data Centres
Legacy data centres are older facilities that serve individual departments or a cluster of departments. This dataset contains data on Legacy data centres and includes metrics... -
Customer Satisfaction Feedback Initiative – Service Questionnaire Results
In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides. -
Government of Canada Employee Contact Information
Government Electronic Directory Services (GEDS) provides public access to Government of Canada employee contact information as provided by participating departments. Encoded... -
Percentage of Hardware Requests Fulfilled Within Established Service Level Standards
This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests... -
Employment Equity
This dataset provides statistics for SSC’s Employment Equity related to the following groups: Women, Aboriginal People, Visible Minorities and Persons with Disabilities.... -
SSC-Consumer -led Project Statistics
This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month. -
Enterprise Service Model Consumption Actuals
Listing of consumption data actuals by department for services being provided by Shared Services Canada. The services included in the data is number of fixed lines, number of... -
Critical Incidents
This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical... -
Customer Satisfaction Feedback Initiative - General Satisfaction Questionnaire
Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices. -
Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results
The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness,... -
Percentage of Software Requests Fulfilled Within Established Service Level Standards
Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC... -
Percentage of Time the New Consolidated Data Centre Facilities are Available
Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre... -
Percentage of time IT security services are available
This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and... -
Percentage of Time the Mobile Device Services Cellular Network is Available
This availability indicator measures the % of time the cellular network / infrastructure is available, as provided by the contracted supplier(s). The indicator does not...